Twittering

Ugh.

        I had to contact iPowerWeb support. They transferred our e-mail and web hosting to a new platform. The help files regarding changes have been less than adequate, and I finally reached the point where I had to spend the time waiting for Tech Support to get them resolved. I first tried their live chat.

Albert Lewis: Hi Timothy, I apologize for the wait time. My name is Albert, how are you today?
Timothy State: Hi Albert. I'm having all sorts of e-mail troubles.
Timothy State: The help files on the new platform are not very helpful.
Albert Lewis: Can you please hold while I review your account and get back within 2 to 3 minutes?  
Timothy State: Sure.
Albert Lewis: Thank you for holding.
Albert Lewis: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Albert Lewis: SECURITY QUESTION?
Timothy State: SECURITY ANSWER.
Albert Lewis: Thank you for the authentication.
Albert Lewis: I apologize. What exactly seems to be the issue?
Timothy State: I have a couple of issues with e-mail -- and the help files on the new platform are of little use.
Timothy State: The first is that my e-mail box tim.state@barnesplace.com is "full". The sender gets a message saying it's full.
Timothy State: When I look at it, it says I've used 15 MB of 25 MB. What gives? And how do I fix this?
Albert Lewis: Okay.
Albert Lewis: Can you please hold while I look into this for you? I should have some more information regarding your issue in 2-4 minutes.
Timothy State: Sure.
Albert Lewis: Thank you for holding.
Timothy State: No problem.
Albert Lewis: Can you please test your mailbox tim.state@barnesplace.com now?
Timothy State: Send a message to it?
Timothy State: Sent a message.
Timothy State: Okay, it's come through.
Timothy State: And there was no bounce error.
Timothy State: Was there a problem on my end?
Albert Lewis: Please note that there will be a file size set on our backend for your mailbox.
Timothy State: What does that mean?
Albert Lewis: I have updated it and fixed your issue.
Albert Lewis: It is certain size limit set for a certain mailbox on our end.
Timothy State: Does that mean that there is a limit to the size of the e-mail people can send to me?
Albert Lewis: However, you can increase your mailbox size following the steps provided below:
Albert Lewis: 1. Log into your vDeck 3.0 going to: http://ipower.com/controlpanel .
Albert Lewis: 2. Click on 'Details' under Disk Usage.
Albert Lewis: 3. On your Disk Usage page click on 'Set mailbox quotas individually' increase your mailbox size to that you wish and click on 'Save changes' button.
Albert Lewis: Yes, you can receive a 25 MB large e-mail from your client.
Timothy State: I have my e-mail program set to delete the mail files when it downloads them from the server. So my mail box should never get full. I download e-mail daily. So is my mailbox filled with messages?
Timothy State: I don't understand why this problem occurred. In theory, I'm emptying the mail box as it fills up.
Albert Lewis: Yes, your mailbox is 15.10 MB out of 25 MB available.
Albert Lewis: Okay.
Timothy State: So it's not being cleared out as I download then, correct?
Albert Lewis: Currently, I have updated the changes and you will not experience any issue further.
Albert Lewis: Yes, if you have configured your e-mail client and unchecked the option Leave a copy of message on Server then as soon as you download the e-mails will be deleted from the server.
Timothy State: That last sentence is not grammatically correct and makes no sense.
Timothy State: What are you saying?
Albert Lewis: Okay.
Albert Lewis: I have just provide you with the information.
Timothy State: My e-mail client is set to "remove copy from server after retrieving a message right away." So why did the box get full? And why does it have 15 MB in it?
Albert Lewis: If you have receive any large e-mail then you may have experienced this issue.
Albert Lewis: This may have be one of the reason why you have experienced the issue.
Albert Lewis: Please test your mailbox once again on your end.
Timothy State: It came through fine. But according to the control panel, there is 15 MB in my mail box. Why? There should be no messages there.
Albert Lewis: Yes, it should be.
Albert Lewis: Please check logging into your mailbox via WebMail and confirm this.
Timothy State: Yes, what? It should have 15 MB in use even though there should be no messages?
Timothy State: "Inbox has no messages." Again, I'll repeat the question I'd like answered: why does the control panel say there are 15 MB of space used when there are no messages in the account?
Albert Lewis: Please check the folder option on your WebMail and confirm that there are no e-mails associated with any of the folders.
Timothy State: There are 2 in the deleted folder and 2998 in the spam folder. Why are the deleted ones not deleted? Why are the spam ones not deleted?
Albert Lewis: I am not sure.
Albert Lewis: While upgrading the accounts to vDeck 3.0 we had backed up the mailboxes.
Timothy State: And?
Albert Lewis: Because of this the backed up e-mail were not deleted.
Timothy State: Okay. That was never mentioned in the help files for the transition.
Albert Lewis: You can delete all the email associated with your mailbox.
Albert Lewis: Oh okay.
Timothy State: I have opened the two messages in the deleted folder and I have individually deleted them. They are still there.
Timothy State: The spam folder messages don't want to load.
Timothy State: What do I have to do to get the spam folder to be deleted regularly?
Timothy State: I am loosing confidence in your knowledge and your ability to communicate clearly. Would you please pass me on to a supervisor who has more experience?
Timothy State: Are you there?
Albert Lewis: Thank you for holding.
Albert Lewis: Can you please provide me with your mailbox password.
Timothy State: No.
Timothy State: You can't get to my password?
Albert Lewis: However, non our our supervisor is avilable currently at our Chat support Department you can contact our Phone support and ask them to forward your call to our supervisor.
Albert Lewis: No.
Timothy State: So you are saying that you can't help me?
Albert Lewis: Timothy, I have already resolved your issue and I am trying to resolved all your issues.
Albert Lewis: However, I need your mailbox password to log into your mailbox.
Timothy State: Every internet service I've ever been associated with has instructed me that a service representative will never ask for a password. I don't feel comfortable giving you the password. Please contact your supervisor so that he or she may assist you.
Albert Lewis: Unfortunately, as I have mentioned you above non our our supervisor is available currently at our Chat support Department.
Albert Lewis: Please contact our Phone support and ask them to forward your call to our supervisor.
Timothy State: This is outrageous.
Albert Lewis: You can contact our Phone support at: 888-511-4678 . International customers can call us at: 602-716-5399 .
Albert Lewis:
Timothy State: Aren't you logged into my e-mail account?
Albert Lewis: No.